So yesterday I used my Santander current account to send some money to Monzo.
I sent the money, and got a confirmation message to say it had been sent, went to bed and then on my break at work this morning, I opened Monzo, and the money wasn’t in my account.
I opened my Santander app and it said I had been blocked (or something along those lines) and I now needed to call them and confirm some details.
I immediately called, and then spent the next hour answering all sorts of questions and being transferred from a customer service agent, to fraud team, to security team and then another fraud agent because I couldn’t remember how much I spent at a specific shop to the penny. Of course I couldn’t get into the app to look, so they kept giving me the runaround (rightly so).
When I got the info they needed and answered a lot of questions, I asked why they had blocked the transfer thinking it may be the sum I had sent, the agent said “it would be the fact that we have no idea what Monzo is”.
Has anyone else had anything like this happen?
I have loved Monzo from the start, but now I’ve begun using it a lot more, all I keep seeming to come up against is problems.