Prepaid Outage - 24th October 2017 : 7pm

Monzo Chat
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We are currently experiencing an outage on the prepaid card.

Payments will fail and some declined transactions might display as successful in your app, top ups and Monzo-Monzo payments might return an error. Please be reassured your money is safe and if transactions have failed you won’t be left out of pocket.

More updates to follow.

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Transparency appreciated as always.

Is it GPS?

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At least there is :bulb:at the :end: of the :metro: HashtagCurrentAccounts HashtagBringingItInHouse :raised_hands:

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Looks like we’re back.

If anyone has any jankiness in the app due to trying to use the card during the outage (approx 6:55pm to 7.15pm) then please get in touch through in-app chat :grinning:

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