Some of you may have received the in app message to inform you of the outage we are currently experiencing affecting pre paid accounts. Our third party card processor is experiencing technical difficulties which are affecting payments, tops ups, p2p payments and card activations. They are investiga…

Top ups are now working again :+1:

And we’re back! Thanks so much for bearing with us and I really hope this hasn’t inconvenienced your journies home too much :slightly_smiling_face:

Hi topped up just before the issues showing as out of bank account by debit card top up but not showing on Monzo card how can I resolve this?

Open an in app chat to chase it. It can take up to 24 hours to get back to normal following an outage apparently.

It would be useful to receive a push notification for both when an outage is first known about and when it is resolved. I had the embarrassment of trying the card several times today and it being declined.

Hi there I had some issues with this around 5pm today, and I could not make any payments contactless or with pin nor could I withdraw cash, additionally this evening on checking my balance there was £10 missing even though the transaction i had attempted (which was roughly that amount) did show up …

@anon34885963 If you reach out via the in app chat the support team will be able to assist you with this! @anon53056117 you can actually subscribe to SMS alerts via our status page which could be handy! Just text STOP to unsubscribe any time :slightly_smiling_face:

Prepaid card payments, tops ups, p2p payments and card activations not working

UK Help

anon95680666 5 October 2017 07:34 9

just for clarity there are different status pages for pre paid and current accounts with differing text message headers so you know which is having problems

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Prepaid card payments, tops ups, p2p payments and card activations not working

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