I’d like to move to a Premium account, but I want to keep my red card active. I work on a cruise ship outside of the UK, and I do NOT want to deactivate my red card. Also, I do NOT want a new metal card sent to my UK address, as no one will be there to collect it.
So, to confirm, I will be happy to pay the premium fee of $15 per month, and I want all the premium features, but I do NOT want a new card, and I need confirmation that my current red card will remain active.
The card is like marmite - which is, I suppose, the point. If nothing else it gets people talking and it gets Monzo noticed.
@Revels is right that you can keep your current card during an upgrade, but I think once your existing card reaches its natural expiry date it will get replaced with whatever type of card your Premium or Plus account comes with. So if you want to stick to coral “forever” you can only do that on a standard account (although that last bit doesn’t seem to be what you are worried about).
Thanks, I thought that would be the case. But my question is: how?
If I go through the standard dialog on the app, I assume that a new card will be sent to me as part of the process. There are other people at my address (it’s a block of flats with a communal post box) and I cannot vouch for their honesty. So I’m very concerned that someone will find the new card, finesse a PIN number, and take control of my account.
Yes, I believe this step was added after feedback from early Plus users that it would be a good environmental option to not require users to order a new card.
So just watch out for that option during the upgrade flow!