No, we don’t know that it’s a thing that ‘a lot of people’ want. What I can agree with is that people who want Apple Pay a lot are very vocal about it. Does it mean it deserves special treatment? If a kid is shouting in the shop about getting a candy, do you succumb to demands of little manipulator?
It’s not a taboo, at least by official definition. “Broken record” seems to be a more fitting match and that’s the point I think some of us, tired with Apple Pay, are trying to make. For now, I think we can start pasting @simonb’s response over and over again?
Personally I say merge it into the existing thread and be done with it. If someone is persistent, every day/week moaning about the same thing, message them. I don’t feel it needs to be much more than that, I don’t feel it creates a negative experience.
Not a negative experience. If, as a leader, you feel it’s too much then you can message them. Personally I’m not fussed. It’s these type of threads I find more negative.
Maybe its just me, but if Monzo’s customers have a complaint, then that complaint should be solved not hidden away because Monzo or other people don’t like the complaint.
Maybe a solution to this is give those that want to talk/complain about Apple Pay somewhere to do it… somewhere where you opt in to see/contribute… somewhere which isn’t mixed in with the other discussion and won’t bother other people.
I don’t see the problem with this. The posts are all on the same topic, so the ‘thread’ has had a post made to it. It’s much more helpful to have all posts on a topic in the same thread, otherwise the forum will become a mess.
That is far from what has happened. No one has acted like it’s taboo, in fact it has been discussed to death. And anyone can make their feelings known. We are talking about people who continue to berate Monzo about something when they know it won’t change anything, and doing it in various threads.
As a reader of the forum on a daily basis, it’s incredible that so many people have managed to derail this thread - Which is really asking a simple question…
I personally don’t think a “forum joke” about ApplePay (or any other feature), is a bad thing. However… the way these jokes manage to derail multiple threads gets very annoying, and it will undoubtedly turn people off very quickly.
If this forum wasn’t monitored so closely by Monzo, I’m sure there would be significantly more moaning, and critisicm of updates/features/Monzo in general. I think the balance is almost perfect - But users need to take responsibility for their own actions, and keep repetitive comments to one thread.
Lastly… It’s not about “closing down free speech” - It’s about moderating what is an incredibly useful forum, for people who would like to know more about a new Bank.
There are many many people who can help, and most of the time, the help is quick and accurate. Trolling and jokes repeated every day, in every thread are incredibly annoying, and if those people aren’t going to positively contribute… I don’t see the point in them being here.
Or possibly you could just ignore them and get on with the rest of your day? Even better there is a block/ignore function which can be used if you are that insulated by them exercising their god given right to free speech.
In answer to your question as a adult I can ignore the little children and carry on living my life.
I’m not insulted by them. This topic was for feedback on what has become a polarising subject recently - I was just addding my thoughts.
I personally don’t feel the need to block/ignore anyone. I’ve read enough to know the common joke subjects, and can happily skip through it.
But I’ll disagree with you on this being an open forum where anything goes. The moderators make this (and pretty much any respectable online forum) as good as it is, through moderation.
