I’m disappointed. For a company who prides itself on being open and transparent you have recently been so blatantly opaque and, honestly, it’s the kind of behaviour I have come to expect from legacy banks and absolutely not what I went #fullmonzo for.
Although I am mostly referring to the Apple Pay debacle, this isn’t intended to be the usual nonsense which can be confined to the existing Apple Pay thread, instead it is honest feedback and a request for some transparency on why Monzo is failing to meet the high standards we have come to expect.
Today, you accidentally switched on Apple Pay presumably too early before quickly realising your mistake providing only a paltry but still opaque apology as to what is going on.
It all makes very little sense so it would be great to hear some official answers on this.