Hi Everyone,
I am currently doing my Postgradute dissertation at university for MSc Management and Finance. I have decided to use Monzo as a basis for my research. It focuses on How challenger banks are using Financial Technology (Fintech) to retain a competitive advantage.
I was hoping if you can spare 2-5mins to complete my questionnaire. The questionnaire will be anonymous.
Do you have to visit branches now to open an account? I thought most (if not all) allow online applications now?
I’ve opened an account with Lloyd’s, Halifax and RBS online all in the last year
As for the grammar/proof reading, please remember that some students may be writing in a second language
While Digital banking is a bank services that can only be open online through the use of mobile apps e.g. Monzo , Sterling , Revolt}
Sorry but your definition of what makes a “traditional bank” vs a “Digital Bank” makes assumptions that are wrong before you’ve even got the second question.
Difference of opinion aside (just fending off the usual arguments about why insert your chosen fintech here is best ) Lloyds has one of the best digital banking experiences of any of the many banks I have accounts open with and you can most certainly open an account online without ever needing to step into a branch. I know you can open RBS, Barclays, Virgin Money, HSBC and First Direct accounts online and/or in app.
Lastly your questionnaire doesn’t seem to be anything more than a customer service style Monzo feedback question. What do we like, what don’t we like… How does that answer the questions “How challenger banks are using Financial Technology (Fintech) to retain a competitive advantage”
All your questions could easily be answered with a quick search of this forum
I know this is a logical place to find people to fill it in (or post corrections) but I don’t like how people join and then post their link. It’s like being cold called.
And to make it worse, they posted the link and never returned.
Perhaps he finds Revolut revolting!
But yes, fair enough. I think the survey yesterday was of better quality lol
Also on the “What Banking features attracted you to Monzo”, you either need to give more options that cover the full feature set, or an “Other” - as my reason isn’t listed.
“Do you trust Monzo with your Deposit” - I think Deposit is the wrong choice of words; I read that to mean deposit like when renting, not simply “my balance”, which I think you mean.
On the “How did you find out about Monzo” - again an “Other” option is needed; it was other people using hot coral cards that did it - not friends or family.
If there’s a mandatory text box, I’ll close down every poll straight away.