its crazy i was with vodafone before i joined plusnet as soon as i joined them i started to get scam calls pretending to be from bt group i changed to talktalk and them calls have stopped
So my PlusNet saga continues, theyāre still under charging me which was what I posted last time, Iāve not spoken to them for at least 3 months today.
Today I open my postbox and Iāve got a tracked letter delivery from them saying we know youāre not a customer of ours anymore but weāve reviewed your account and hereās Ā£150 that we owe you š¤¦
Spoken to them are you sure youāve not left us
erm you tell me youāre looking at my account arenāt you
well did you have an old account
Nope just this one
well weāve not sent you a cheque
I beg to differ Iām physically holding it now and reading to you what it says, Iām not imagining it
Ok Iāll go check, do you have a mobile account
Yes I have both
Well it must be from them as we havenāt sent it, weāll transfer you to them
Gets through to mobile and they start checking
No no itās from broadband as we havenāt sent you anything
Look Iāve just spoken to them and theyāve transferred it to you
Do you have the cheque
Yes itās in my hand
Ok well take a picture of it and email it to us with the letter and weāll get someone to look into it
So thatās been sent off and Iāll wait to see whatās cocked up this time around, I know for a fact Iām not owed anything at all as technically itās me who owes them as theyāve not fixed the underpayments. When will it end š¤¦
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How can I sign up to the deal youāre on?!
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Itās nice in theory, until they turn on you. It wasnāt long ago they were under billing people, who were actively calling to resolve the issues and even making manual payments to rectify things, and Plusnet responded by listing some in default on their credit record.
It took the issue to reach the national press before they said they would remove the defaults, and the billing issues are still ongoing. Remarkable how they can continue to operate like this for such a long time.
If only I knew it averages out that about one every 4 months I get the billing system lottery and it does something to my account, so be around November time when the next mystery arrives 
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Iāve got it in writing that they wonāt be chasing for any underpayments as itās their issue and theyāll get it sorted, just so happens itās still not sorted and now Iām getting that mystery cheque that doesnāt exist š¤¦š¤£
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I left them a couple of years ago due to a minor dispute and their attitude that as weāre part of BT we canāt do wrong.
25 years ago I had a dispute with BT over charges for unmade calls to premium lines. Our equipment cannot be wrong they said. A few week later unexpected new bill with goodwill credit clearing the disputed charge. A few months later I read in local paper that engineer sentenced for tapping in on customer lines at exchange to make private calls to chat lines while working overnight.
I no longer trust anything to do with BT and avoid them and their equipment as far as I can.
We had billing issues with plusnet. We stick with them because they are cheap. My husband once managed to get a deal so good that every year when we had to renew the customer service representative couldnāt figure out how we had that tariff. That particular deal has crept up a little over the years, but is still competitive. We had a big issue when we moved because we couldnāt just move our custom, we had to end our contract and start a new one with the associated cancellation fees. I canāt remember how it was resolved in the end, but it canāt have been that bad because we are still with them (although maybe because the resolution involved a new contract?)
Wow. Thatās outrageous.
Mobile team got back to me to say itās not from them and Iāve have to ring broadband again, theyāve still no idea why Iāve got it, shows how crappy the billing system must be if it doesnāt even show a cheque refund being issued.
Theyāve said to not cash it which I wasnāt going to do anything, wonder how long not until the next incident š¤¦š¤£
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Iād cash the cheque and put it in a pot to earn interest while they faff around deciding if you can keep it or not 
Itās āsaferā in your account 
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Itās going in the shredder shortly, no point faffing around with them anymore than I need to this year
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