My account wouldn’t let me in and repeatedly asked me to get a pin reminder… when I did it was the pin that I was sure of and when I used it, it let me in… is this a scam? has someone hit hold of my card details or is this correct procedure for you!
Where did it ask you to get a PIN reminder?
If in doubt go to an ATM and change your PIN
My partner has experienced the same issue.
It doesn’t sound like a scam, more a bug with Monzo’s caching, However it would be best to have a chat with Monzo, and they may ask you to change your PIN as a precaution.
It asked me through the app… it reminded me of the number that I knew… I’ve frozen the card for now but all looks ok!
Thanks… I’ve tried to find a way of chatting to monzo but can’t find a direct email only community pages!
Search for “contact” within the help section of the app, the first result should contain a link to chat directly from the app.
That’s the best precaution until you get a definitive answer from Monzo. Good luck
Great thanks! I’ll try that…