Is it true for when your card pin gets locked in an ATM after incorrect attempts, it’s automatically updated/notified to Monzo and also an SMS alert is sent to customer.
However if your card pin gets locked during shopping (POS) due to incorrect pin entered multiple times while attempting to make a payment for transaction value more than £30, customer cannot be notified through SMS alert.
This is because the merchant’s terminal where the customer enters the pin does not pass the information to bank and therefore there is no way for the bank to identify the customer has locked out the card pin in this specific scenario ?
Could someone put some light on this ? And assumption is this is a industry wide issue. Not sure if Monzo already has a solution for pins getting locked at ‘POS’.