Phone number already in use - cannot create account

Hi, when I am trying to create an account when it asks for a mobile number it says ‘phone number already in use’ which I think must be because I had an account with Monzo previously. Can somebody help me please?

If you had an account with Monzo previously then you can’t create a new one yourself.

You need to call or email them and they’ll sort it for you :slight_smile:

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If you follow these steps you might be able to reopen your old account: