I have mentioned this in a previous topic, I get it’s not monzo’s fault but I have only ever used paypoint to top up a phone years ago and to top up the gas and electric and quite a few times you end up getting told paypoint is down and you have to try another store. Also a lot of paypoint stores are so dodgy not paypoint them self but the stores and how they are run. I just would not trust paypoint handling actual money but I would expect they give you a receipt.
Post office however I trust, I have already read what monzo said about they would have to change all the cards to support this and stuff about the costs but monzo is only going to get bigger and more expensive to replace and starling are small with less funding yet are able to support this and it’s free to deposit at a post office with them and a few other banks. Surly monzo pay paypoint for the service and it’s being wasted as a lot don’t know what they are doing.
Think they’ve both raised a similar amount in capital (circa 250 million iirc).
At £3 a card (inc delivery) it would cost £10 million to replace all cards. Just so you’re aware, that’s getting on for nearly 12 months revenue as of the last annual report (memory hazy, could be more.)
As a loss-making business seeking revenue growth, would you sanction that?
I try my hardest not to handle cash but there are certain family members that ALWAYS pay me back for stuff in cash, it’s infuriating but they wont do it any other way.
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
461
That sounds quite reasonable. It might delay the rollout of Plus while they get the card software right (uneducated guess).
As someone who doesn’t deposit cash, and who will probably not be bothering with Plus, I probably wouldn’t vote for it, but it’s one of the best ideas I’ve heard in a long, long time on the forum.
I thought it was the chip that needed to be different and the update was that they had sorted the cards and signed them off, so in my head this included the chip type?
It more of personal experience and people who I know that have worked for small corner stores and how the store is run, I’m not referring to paypoint directly but that is a fair point I’m sure they would have to give you a receipt and you would get a notification. Post office to me just have more of a banking background so I trust them more. But to be fair I would not mind doing it at a well established paypoint store like the co-op.
Someone gave me some cash to pay me back.
I tend to avoid carrying more than £5 in cash for fear I could loose it.
After work on a saturday was the only time I could deposit it so no luck putting it into my starling to avoid the fee.
Went into a small conveniance shop near my work.
Said could you put 50 quid on this pls mate
gave him card and he looked confused, said just swipe it
he swiped it and took the money
got the receipt and the notifcation
The wording seems to matter as he then just thinks its a top up for some prepaid service so doesnt get funny thinking its a bank deposit. (either that or a good shop)
Also saw a hot coral card being used to pay for cigarettes by the person infront of me. (first time I have seen one out in the wild thats not my own)
That’s half the problem. Sure it works but most people don’t know how to (and shouldn’t have to) know how to trick the staff member into processing it.
Again just personal opinions, monzo is my primary main bank, not nitpicking, this platform is for this kind of stuff not to be told it’s right or wrong, I have actually just deposited at a paypoint for the first time and I had no troubles I’m quite please so my Opinion will probs change although I still disagree with the £1 fee.