The shop next door couldn’t do it either 
I’ve had problems with One Stop in my town too. They take the money only for the till to spit it back out again, with a couple of “declined” notifications coming up on my phone. The four members of staff on both occasions did try their best to get it to work though.
I’ve never had a problem with co-op, but only after trying 3 independent stores prior.
£5?? Who on earth would give that much?
As the paypoint shop owner above posted its 70p charge to bank that £100. With that £100 you would be paying £6 in charges. Paypoint should be fairly paying retailers
This will probably sound harsh but it isn’t my job to help them make a profit, if all I want to do is deposit cash into my account
This is preposterous!
If anyone is even contemplating tipping a shopkeeper for the privilege of paying their own money into their bank account, I strongly suggest they move bank accounts.
If this is the culture that comes from Monzo using PayPoint (which I very much doubt it will be) then I’ll be moving to a bank where there are no charges for paying in cash and we’re not bribing shopkeepers into letting us pay in cash.
If you read their post they use Pockit, not Monzo
But the post is suggesting anyone wanting to pay cash in (Pockit or Monzo) should consider tipping the shopkeeper.
Edit: I know the vast majority of people will ignore that advice. I’m just amazed / flabbergasted!
They don’t directly send money to anyone, they are billed by PayPoint every month with the amount they have processed, minus their commission so I wouldn’t say it was any more hassle then paying any other bill they have.
Paypoint don’t offer any training to staff, as far as I know. The manager/boss is trained on how the terminal works and it’s up to them to train staff to use it properly. This is the same for other thing too like the terminal for the lottery. With the lottery, you have a rep that covers the shops in a a certain area but that’s mostly just to make sure you have enough scratch cards and you have all their posters up, etc.
I doubt that’s even representative of a fraction of prepaid card users views 
The fee stated is the fee, suggesting paying a bribe is a bit mind blowing
Sounds like an episode of Panorama waiting to happen.
However, don’t you have a legal right to exit when they change the terms of the contract (lower the commission)?
I know that when PP were bringing in the new terminals that cost £10 per week, they gave retailers 60 days to cancel their contract if they didn’t want to upgrade. I’d imaging when they lowered the commission there was something similar.
To be honest I’m not sure, the contract is a lengthy document as you would expect. The problem is once you offer the service and there is a proportion of regular customers who rely on this service, particularly when it’s for gas or electric top ups, maybe I’m too soft but I feel my customers should have access to this service.
I would love Panorama to get hold of this. Our newsagent federation (NFRN) has tried but failed to get anywhere with this as PP is a powerful company. The other thing I have often wondered about is why so many of my customers have prepay gas and electric meters. It is the norm in my area, I wonder how many housing associations have deals with utility companies.
Probably non as landlord deals with utility companies isn’t the reason for prepayment meters although some landlords do install to help tenants with budgeting. Prepayment metre utility plans can be switched just like any ‘normal’ credit electricity or gas plan. People with prepayment meters either had to have them installed due to debt, to help them not get into debt or moved into a property with one installed and are not able to have a credit meter or bothered to pay the possible costs to change it.
Why do energy suppliers install prepayment meters?
Prepayment energy meters are usually installed into homes that have slipped into debt with their energy supplierat some point, to help them manage their debt and their budget more effectively.
Some landlords also like to have them installed in their rental properties , to try and cut the risk of their tenants running into debt.
If you have to switch to a prepayment meter because you’re in debt to your energy supplier, you will pay off your debt bit by bit at the same time as you pay for the gas and electricity you use.
This means that as well as paying the unit rate for the energy you use, you’ll pay a little extra to go towards what you owe.
I agree with what you are saying as that was the case where I used to live but where I am now there is a very high proportion of housing with prepayment. It appears the majority was old council stock and a large proportion of new housing association properties have these meters. There can’t be that many people with credit problems. I have customers who are police, teachers etc. I know the legislation has changed recently in that you have the right to remove a meter free of charge, a lot of people are reluctant to do this as the are ‘frightened ‘ of bills and have used prepayment for so long they are used to it. I just wondered if this is happening in other areas. These people are paying higher tariff, paying up front and PP are making money from this. It’s an interesting scenario.
If I want to switch the meter the landlord would have to give consent (at least with any of the electric companies I’ve asked) Most wont because of the hassle if tenants move out and don’t pay the final bill
You don’t need consent from your landlord, your tenancy agreement may say you need to let them know, but they can’t stop you from making reasonable changes, and that includes changing electric meters.
The only real condition is they may ask you to change it back to what it was previously if you leave.
That makes sense because the last PayPoint shopkeeper I approached who refused my top up said that his bank (meaning PayPoint) would charge him £100 (my chosen top up amount) and he also wanted me to pay a £1 fee in cash. His body language did seem rude or at least uncomfortable.
I’m saying this since that you said that retailers are charged the processed amount at the end of the month.
I guess he just didn’t want to handle that kind of money.
Seems a tad racist.
Please don’t take this the wrong way, but I don’t really understand your position on all this. You seem to be contradicting yourself: