The new Nav design is ok, I can take it or leave it now I’ve found my way around.
One thing that’s clear is that there are two main functions that are now deemed most important: transaction lists, and payments.
I say this because the new tab bar has only these items on it before you get to the help section…
So, in light of this, is like to know: why is the payments UI is still sub par?
I find it to be the worst payments UI of any bank. I don’t want to bad mouth Monzo cause they’ve done a lot of great work with this app, plus I’ve invested in this venture! But I can’t help but sigh every time I have to use that payments page.
The big problem is that consumers are used to the old banks way of setting up and managing a list of favourite payees, then choosing from that list to start the payment journey.
There’s nothing broken with that design pattern. It’s simply missing from the Monzo app.
Right now I need to transfer a chunk of cash to my joint account (not Monzo) to make sure I don’t miss a mortgage payment tomorrow. Can I find the right payee in the mess of a payments UI on Monzo? Can I fuck.
It’s stressful because I have no option but to wade through this mud to avoid a financial penalty. A fair one.
It kinda puts me off using Monzo as my main bank… Yeah, I said it. I don’t want to say it, but that’s how this experience makes me feel. It’s serious.
The payments UI has been lacking for sooooooo long now. It’s time the product managers at Monzo moved it to the top of the list.
Thanks for listening