Payments from legacy banks lose name

I have an ongoing issue where payments I have sent to monzo from my legacy bank are dropping my name and using the reference as both the senders name and the note.

I have uninstalled and reinstalled the app and it works for a bit but then after a while the issue re-surfaces and each time I open the app from that point, the affected transactions cascades (e.g 1 affected, next time it’s 2, then 3 etc.)