Payment request link not working

Help
1

Good morning.

The payment request link does not seem to be working. I am doing a gift collection and friends are receiving the message ‘sorry your card has been declined’. They have tried several cards and are getting the same message. I have a personal account and not a business account.

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Please can you look into this, it’s fairly urgent

Thanks.

Kind regards,
Marce

2

Have you messaged Monzo through the app?

3

Have you hit your limit?

4

I’m not sure how contact them through the app

5

No, not at all.

6
  • From the home screen, tap on ‘Help’
  • In the Help Search box, type ‘contact us’ and enter
  • A list of possibles, including ‘Contacting support’ should be shown - tap on it
  • The Contacting support details are shown. In the section ‘Chat with us’, tap on ‘Tap here to get started’