Payment declined but money still missing


(Peter Hearn) #1

One of many I think who suffered this issue in the last 24 hours. Please advise how I sort so that the £80 missing is back in my account swiftly

Best


(Hugh) #2

Hey @Petergphearn

Really sorry about this - this was caused by a 3rd party failure. The Current Account is built in house and therefore doesn’t suffer from these issues.

The best way to get this resolved is to contact COPs in the in app chat or to email them: help@monzo.com :slight_smile:


(MikeF) #3

To be clear, the money isn’t “missing”, it’s simply reserved against the failed transaction so should never be taken. Left to it’s own devices, this reservation will probably clear in a week or so anyway but talking to Monzo should enable you to clear it earlier if you need to.