It used to be that whenever I made an online payment which requested approval via the Monzo mobile app, my Android app would receive a push notification and I could instantly tap the Approve button.
However at some point in the last few months (possibly but not definitely when I switched to a new Android phone), this stopped happening, so now the onIy way I can approve the payment is to manually open the Monzo app, scroll through the list of recent transactions until I see the one pending approval, tap on that, and then approve it.
Of course Iāve double-checked all notification settings both a) within the app and b) within the Android systemās notification settings for the app, and all are fully enabled. So what am I missing? Is this a bug which has crept in? Thanks!
Did you install the Monzo app cleanly to your new phone, or did you transfer everything over from your old phone? Is the number/SIM the same and everything?
I still receive push notifications on my Android phone.
It definitely sounds like some sort of setting you have on your phone that is stopping these from coming through or some privacy setting.
I received an Android system notification the other day that gave me a list of apps that I rarely use and that theyāre going to supress their notifications. I didnāt have this on my old Android so it could also be related to what youāre describing. I imagine there is a setting for this somewhere too.
Also check battery optimisation, most phones tend to come with that switched on these days. It can often kill the apps in the background which then stops notifications coming through.
It differs from manufacturer to manufacturer as to how harshly it controls background apps.
Yes it did cross my mind that battery optimisation could be the issue, even though it never was before. OnePlus phones tend to have more aggressive optimisation, but then my last phone was OnePlus too, and I didnāt have to disable battery optimisation for Monzo on that one. But Iāll give it a go and see if it helps. Thanks for the suggestion.
Check the Monzo app notifications too. Iāve had specific toggles de-toggle for unknown reasons before. The following guide may differ depending on the Android version and Launcher used, but it may help:
Long press on the Monzo app icon and tap on āApp infoā
Boy, do I wish the in-app counts of notifications for credits and debits were reversedā¦
If this doesnāt work, the usual log-out of , uninstall the app, reboot the device, download & install the app & login again should clear any such āfunniesā
I already tried all that, with the exception of reinstalling the app. And it turns out that I already had battery optimisation disabled, so thatās ruled out too. Seems pretty clear itās a bug - reinstall of the app should never be required, but I will try it anyway.
I think it was installed as part of the standard setup of a new Android phone, when it installs all the apps you were previously using, based on your Google (Play) account. Yes same number and SIM.
Well, an issue doesnāt need to occur for multiple people to qualify as a bug I agree that in general if only one person is experiencing an issue, that tends to signal that itās more likely to be user error. But Iāve already triple-checked all notification settings and disabled battery optimisation, so what are the remaining possible causes, other than it being a bug?
Sure, Iāve just done that; time will tell whether it helps. But if a reinstall is required to fix an issue, thatās a bug IMHO.
Thanks for updating everyone with the positive news.
The usual log-out of , uninstall the app, reboot the device, download & install the app & login again dance usually works to clear unknown cacheing/glitches/local-lock-ups which may not necessarily be bugs in the app.
Thanks for the tips. IMHO unknown cacheing/glitches/local-lock-ups are all bugs, and I struggle to see how they could be classified otherwise. Wikipedia defines bugs as follows:
A software bug is an error, flaw or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways.
, uninstall the 
I agree that in general if only one person is experiencing an issue, that tends to signal that itās more likely to be user error. But Iāve already triple-checked all notification settings and disabled battery optimisation, so what are the remaining possible causes, other than it being a bug?
usually works to clear unknown cacheing/glitches/local-lock-ups which may not necessarily be bugs in the app.