Posting here as Monzo support have not been able to resolve (yet). I have an AIB Credit Card which I have paid off from a non AIB account for years (N26). You just include your credit card number in the transaction reference and transfer it to AIB.
Initially I was able to instantly pay just very small amounts (e.g. €10), with only larger amounts being ‘returned’ after a few hours, or the next day. Now I can’t make any payments…same thing every time with the money being returned some time later.
As I was able make a payment, with it instantly appearing on my AIB Card, it definitely works. AIB and Monzo both saying it is the other with the problem. The issue is still open with Monzo, who have said they are trying to resolve it directly with AIB (AIB told me they can do no more, not their problem). Anyone here had a similar issue?
Hi, yeah was staying on the card, i.e. paid off 10 euro. Thats whats confusing, why only work for small payments. Anything bigger, no joy, and was ‘returned’ after few hours or next day.
When I had an AIB current account, I remember finding it a bit of a nightmare regarding reference numbers - sometimes they’re fine, sometimes they appear but in a squiffy format and other times, just don’t appear at all.
I actually have one particular annual bill (residents association using AIB) that I recently just paid in cash for exactly this issue - the last couple years when I paid it (non-Monzo account) the reference field just didn’t go through at all and they didn’t know who the payment came from. I’m sure there’s been another post on here quite recently reporting a similar issue with transaction references going from Monzo to AIB for bill payment.
I’m afraid I don’t have an answer but if it’s worked for you before, it doesn’t sound like you have anything set up wrong. I’m tending to think this probably lies on AIB’s end, just purely based on anecdotal experience.