Hi, I’m new to Monzo so apologies if this has already been asked and answered.
People are trying to make digital banking transfers to my new Monzo account but get an error saying that my account cannot be verified. Any ideas how I can resolve this?
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Sounds like confirmation of payee: ensure they’re using your full name, including middle name if you have one.
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Hi Geoff, there are several messages which can be given using Confirmation of Payee - assuming that they’re trying to pay you from another UK account.
What is the exact message they are getting?
“No match” or similar means the account exists but the name on the account is different enough that the check fails. If the name is similar enough then it should show “Partial match” and confirm the correct name.
“Unable to verify” - if they’ve provided correct details - shouldn’t really happen any more unless the individual account has opted out of CoP as all UK banks are now forced to participate in the scheme.
However it could mean that you’ve given them incorrect sort code and account number, or they are entering it incorrectly.
I also had a case reported to me the other week where a check said “Unable to verify” for an account I knew was correct (but for which our business had to perform a periodic check as part of standard processes). It turned out that the software we were using couldn’t cope with an account name longer than 35 characters and this was a misleading message, effectively a bug in the software supplier’s coding. Trying a shorter name gave a partial match and confirmed the longer name. Bug was reported and fixed.
Hope this helps but for starters you need to establish whether it’s “Unable to verify” or “No match” they are seeing.
Edit - also worth knowing that there’s the option in Monzo to share your account details from the app via several methods - if you do this you should see the account name as Monzo hold it. Tap on the 3 dots, select the details you want to share, tap Share, and choose WhatsApp, Messenger, email etc.
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Griff. Not Geoff. Damned autocorrect.
I’ve found some banks don’t recognise accounts that have been opened that day. Usually sorts itself out overnight.
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It is an “unable to verify” issue. I also wonder if the sort code is an issue. My sort code is 40-00-03 but I have read of issues with that code. I notice yours is 40-00-04. Is this a clue?
This wasn’t a same day account, but thanks.
Yep, think is is, but can’t seem to make it go away!
Shouldn’t be, they’ve been using the 04-00-03 code for a few years now.
It’s 04-00-03, not 40-00-03 - I know it might just be a typo on this post but I thought it’s worth double checking!
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Well spotted Dan!
It’s actually not a typo in this post, but thank you and yes, well spotted!
I realised this morning that I had given all my potential payees the wrong sort code!! What was puzzling me was that one of them managed to pay me. Turns out, he inadvertently - bizzarely, but luckily - had used 04-00-03 instead of the incorrect one I gave him! 
Apologies for generating a colossal waste of time for everyone, but I think the problem (that never really existed) has now been resolved.
Thanks everyone, and apologies again!
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We’ve all done stuff like that at least once in our lives @Griff 
Don’t worry about it and thanks for letting us know it’s sorted.
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You’re not the first and definitely won’t be the last! 
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