When receiving a partial refund on flex, Flex should automatically balance out the rest of the payments required.
E.g you pay £299 over flex and get back an £85 refund. The remaining two required payments should be £57 each.
Rather than the current process which leaves one payment being £100 and another being £14.
This is how Flex works and the reasoning was explained in another topic which someone can hopefully find.
The same applies if you make an overpayment, it removes it from the last payment. It explains this a little further down in your screenshot.
As above, extra payments come off the final payments of the instalment plan. I hope it’s next in line to make extra payments come off all remaining plans as with loans, to reduce future repayments.
