… son of a…! 
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Imagine how Monzo feel 
Hello!
Did you manage to resolve this?
I have a feeling I know what’s happened but I can’t confirm without seeing your details.
If you were on the current account preview then you would have two accounts. That didn’t close your prepaid to begin with. Which might be why you are receiving emails to upgrade.
Let me know if you’ve not resolved it 
I am very much looking forward to next month and the pre-paid being gone, so all focus can be on the road ahead.
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I guess you are now sending out text messages as a last ditch to get people to upgrade? Although I’ve had a current account since September 
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There was a bit of an error with this one 
However, if you had a current account in September that would have been a preview account. Have you since merged that with a current account?
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I’m looking forward to a multi page thread appearing full of people who ‘just wanted a prepay card’ and have somehow missed all the reminders to upgrade.
I bet the support staff aren’t though… 
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This is the equivalent of that ‘you’ve got three days until you need to change your password or update the software.’
《 Click Remind me later 》
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Yup. As soon as we were able to on iOS.
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@anon77734705
Hi I managed to sort it. thanks.
It turned out to be that the original time i registered the card something didn’t work in the steps and it reverted to me not having done it, a retry showed that it still registered that I got my card in January i just had to type the number in again and it worked fine.
Cheers,
Chris
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Only 6 more days to go, not that I am counting or anything.
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We’re doing all we can.
Basically, there should be no reason for anyone who doesn’t upgrade in time to say “We didn’t know this was happening”.
Sorry that we incorrectly texted you, and apologies to anyone that might feel annoyed by the constant reminders, but I’m sure you all understand how important it is to get this right. Even though we have a lot more operational staff than we need to (and even more people working on other projects that can jump on support if 
hits the fan) we really don’t want our people to be overwhelmed when prepaid shuts down.
It is inevitable to some degree, but we are working diligently to mitigate it. It’s the culmination of a huge amount of work to get the migration completed, but the work doesn’t stop when we “flip the switch” on prepaid, so to speak.
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How many more pre–paid users to go? Are we allowed to know?
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Maybe Monzo could highlight in–app any of our contacts who haven’t upgraded, so we can unfriend them? 
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Haven’t seen the latest figures, to be honest! My understanding is that we are very happy with the progress though 
You can probably expect a bit more detail in a blog post around closure time
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is this still on track to close tomorrow?
Please say yes
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Yup 
We’ll start turning cards to “do not honour” around 9am
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Sweet!
Apple pay tomorrow yeah? 
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How many extra staff will be working to deal with the flood of “why isn’t my card working” complaints? 
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