It’s all kicking off, we’ve got our first real customers, the team is growing, and monzo US is now a thing! I’m aiming to post a weekly update of the things we’ve been up to. Let me know if you find this stuff interesting and if there’s any topics you’d like me to cover next or questions you have. Or if you couldn’t care less, just ‘like’ the post and move along…
We hosted our first launch event.
We hosted our first launch event in Los Angeles this week. This is the first of many launch events where we invite people to meet the team, hear a bit about monzo and walk out with a hot coral debit card and a spring in their step. We had around 80 people attend (more than we expected!) and got plenty of love on twitter.
Our next event will be in San Francisco on Wednesday. Sign up here if you’d like to come. It should be much bigger and potentially even better
We rented a flat (apartment) in Los Angeles.
With a growing team in LA and lots of monzo staff flying out on a regular basis we needed a convenient place to store them at night. We’ve rented a furnished 2 bed apartment which is a ten minute drive away from our current WeWork office.
We have two new team members.
Two new team members have joined us. They will fill the position of US People Lead and US Payment Ops Analyst. We’ll likely be doing a bit of a ‘meet the team’ style post in the near future so I’ll let them introduce themselves and their roles when the time comes.
We ran our strategy by the board.
Our priority this year is to build a core group of highly engaged users, a real monzo community like we have in the UK, who we can work together with to get an understanding of customer expectations and the best ways we can make people’s financial lives easier in this new market. As opposed to purely trying to scale as quickly as possible. We ran this strategy by the board at a recent board meeting and they agreed.
We submitted our contactless cards for testing.
The cards we’re currently giving out at launch events are not contactless (tap to pay?). We’re working furiously in the background with our card suppliers to get contactless cards out as quick as we can. Card suppliers in the US are a little less experienced with contactless cards so this hasn’t been as quick as we would have liked but we’re hoping these will be ready in the coming weeks.