I just tried to make an online purchase, and the transaction failed on the website giving an error of “post code verification failed”. I checked the Monzo app afterwards and saw a transaction that said “Orderswift active card check”. When I click it, it prompts me to take a picture or upload one (of my Monzo card I guess?).
I obviously don’t feel comfortable at all providing an image of my Monzo card. Can someone give me more details about this Orderswift business? Is this expected? This is the first time I experience this.
It’s also worth mentioning that my Monzo card is new (just got it last week) as the previous one was destroyed by a faulty cash machine.
Any help or guidance on this issue would be greatly appreciated.