Has anyone had some issues with online purchases not always showing up on feed?
I topped up my account with £150 then an hour later made an online purchase of £97. The payment was successful (according to the online site, so I’m assuming somewhere they got a success message from MasterCard) but I got no notification on the app.
I opened it manually, and noticed my balance under ‘Your Card’ dropped to show the 97 pounds taken out, but no feed activity. I contacted support the next day after it still wasn’t showing who said the transaction info didn’t get passed on by the card processor and then manually added it to my feed (Of course, this meant the Retailer info was a joke, it was a retail transaction and not an online, and none of the details remotely close).
Ultimately, it got solved by a support ticket which was cool, but I now I’m a bit unsure if i’m honest :S like I know we’re beta and testing stuff, but if this is more common place I’d be a little more worried about putting large sums on the card. I guess another concern I have is what happens over time if it happens again, perhaps on a smaller transaction. Without a feed entry, you would have money missing that you could never explain (unless you literally went adding everything up since the start of time).
Anyone else had anything similar? I’m hoping I’m just really really unlucky and it won’t happen again. Also without human interaction because if I didn’t notice I would have never been able to contact them to get it resolved. Bit of a confidence knock to be honest as its quite a major thing, but it is beta and providing it’s rare it seems ok to continue using.