"Online Account Checker" Fails to Recognise Monzo Account

Monzo Chat
#1

I’m expecting the proceeds from a house sale to be transferred to my Monzo account today. Half an hour ago I got an email from the solicitors who are dealing with it, saying:

We have run an account checker on your bank details to send the consideration across today however it has shown as unable to check.

They’ve called me to double-check the details and I’ve confirmed them, so the transfer is going ahead. But I was surprised that there are still online account checker systems that fail to recognise Monzo’s details.

Does anyone know what system they might be using?

Cheers,

Dave…

#2

Interesting. I didn’t have any issues with transfer of funds into my Monzo for the same reason but my solicitors asked for a screenshot of the account details page from within the app as confirmation.

#3

Some credit agencies e.g. Experian do not report monzo accounts for some reason.

#4

That is incorrect. Experian do report Monzo accounts :slight_smile:

If you can find more detail on what credit checker they use, you can fire over a quick email to acceptance@monzo.com who should be able to take it from there :sunglasses:

#5

Thanks. I’ll do that.

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#6

Ah must have changed recently

#7

Fairly recent. It’s almost 4 months ago, the date is in the article I linked to :wink:

I do recall some people saying that they’ve not seen Monzo on their report yet so perhaps it take a while for all systems to update :man_shrugging:

#8

They do report, but the accounts aren’t showing (for me) on the Experian credit report. How Experian currently are able to use the Monzo data is perhaps unclear

1 Like