i have had a monzo account before but had to close it, i now want to restart it but it will not let me use the same mobile number as i want to , how can i fix this and it will not let me sign up in the app or online with my same email address either> what am i doing wrong?
can someone help?
Youâll want to send an email to help@monzo.com explaining the situation and theyâll get your account up and running again. Plenty of people have done it and it sounds like itâs a quick and easy thing for them to do once theyâve verified who you are etc.
Donât expect a swift response though.
You canât reopen a previously closed account yourself, only Monzo can do this. You need to get in touch with them by calling or emailing.
Only one phone number can be associated with one account, so that is why youâre getting this error 