We are needing to transfer funds to our solicitor’s account for a deposit on our house. We need to increase our transfer limit or it will take too long. We have tried clicking get in touch many times but it just gets stuck after we submit the video to confirm identity. We have tried the app chat and have had no one reply yet, after several hours.
We are really really hoping to get some help, especially from a Monzo rep. Again, the issue is that the process is just not working on the app.
My husband has emailed earlier today using the address you provided. His name is Arthur. We also called and we’re on hold for just under 40 minutes before it gave the error that the network was busy and hung up.