Noone responding on monzo message?


Having an issue and require a reversal of a payment. Haven’t heard back from anyone on the chat since 3pm. How do I reset the chat or is there a phone number to call? I need the £73 refunded or I’m over budget without an overdraft facility.

Thanks all

Contact the company/person you sent the money to first or call the number on the card.

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You can call the number on the back of your card. There’s high demand for customer support today due to the PIN issue

If it’s a transaction preauthorisation payment you might be able to reverse it in app

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Ok, thanks didn’t even look at the card.

Already contacted the company, nothing they can do. :+1:

If the company won’t give you a refund then when you request one from Monzo it will just get reversed later down the line. Unless I’m misunderstanding what you’re saying?