Hi there I’ve been chatting to Monzo about an existing urgent request since last week. I wanted to follow up on this today, but unfortunately the chat seems to have broken on me. I’ve tried calling the number on the back of the card but I only get the automated message, before the system hangs up o…

I believe if you are already talking to them about the issue since last week, there will be no autoresponder. As the case/ticket/chat has never been closed, you are continuing on the conversation from last week rather than opening a new chat.

Ah, been over an hour and half since my first message is that normal?

It can be at times, if they passed you to a specialist you could sometimes wait 2+ hours.

Were you calling from a withheld number?

Hi @IzzyB :wave: If you send me over a DM, I can see what’s going on here for you :slightly_smiling_face:

In previous topics people have mentioned that a withheld number prevented them from getting through :man_shrugging:

That’s ridiculous, if that’s the case!

Why would a company need to screen it’s calls like this? And not announce/highlight that fact anywhere?

No response on chat

UK Help

Hatticus (Tom) 9 September 2019 12:16 16

That shouldn’t make a difference, surely? Is Monzo screening their calls?

Topic		Replies	Views
No response in chat Help	15	10103	13 December 2018
What’s going Monzo Help	19	1614	19 November 2018
Monzo chat no one reply Monzo Chat	2	1345	13 November 2018
Slow response times Monzo Chat	39	3463	12 June 2019
Stopped responding on in app chat Help	7	1060	27 June 2019

No response on chat

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