No phone


(elena) #1

i have my new card with me already but my telephone where i download the app is not working anymore, is any way i can activate the card which is not the phone, atm or something?
please help, i need to know my account number or details to get paid


#2

Oh no! Will your phone get repaired or replaced? You really need one to use Monzo properly.

In the meantime, why not give Monzo a ring on the number on the back of the card and see what they suggest?

Sorry not to be of more help!


(Kevyn) #3

The only way you will find out is doing what @Peter_G suggests and contact Monzo.

I do feel though, you will need to use the app to activate the card as it could be a security vulnerability to allow people to activate the card without the app. Can you not borrow a family or friends phone, log into the app to activate the card, then log out of the app?

All we can do on these forums is speculate unfortunately.


(Hugh Wells) #4

Hey @Leoparva :wave:

I’m really sorry to hear about the issues :disappointed_relieved:

We’ve reached out to you directly to get this sorted :+1: