New pixel 8a phone adding to Google pay

Help
1

I have just changed my phone, and despite my cards being listed as available to add to Google pay, when I try to add them it’s says failed.
I have card check items in my account!
My old phone worked fine

2

Have you removed all cards from old device, and Google pay (pay.google.com)?

Also, are you trying to add the card within the monzo app, or by scanning/manually typing?

3

Hi

I have removed the cards from my old device, and reset that device back to a clean (factory) state.

I have tried to add my cards via the Monzo app and via the Google pay app

I have removed the cards from my Google Pay account, and put them back again, when google complained that my payments for services had been removed.

Each time I try to link the card - I get activity in my account (Active card check)

My identity has been confirmed (via the video thing)

All I get is “Couldn’t finish card setup for pay contactless”

Says I should contact my bank - which as we know is nigh on impossible.

How can this be so difficult?

It worked a charm on my old Huawei phone!!!

4

Does not ask you to verify you card in monzo when adding to google pay?

5

Yes it does, I get the two pages worth of Monzo T’s & C’s, then it goes off to check the card and then it says “Couldn’t finish card setup for pay contactless”

6

Having the same issue on a new pixel 8a. Monzo insisting not their fault. Google insisting not theirs. At an impass

7

Hi Joe
I emailed Monzo support.
They had to do something their end and I had to remove Monzo from my Google pay app, after that all is good…

This is the important bit of the email thread…
<

Hi Geoff, Mary taking over here

I’m really sorry about the trouble.

I’m going to log all of your devices out of your Monzo account.

After I’ve done that, you’ll need to re-open your Monzo app and enter your email address. We’ll then send you an email with a magic link to log you back in. Don’t forward that email to anyone as it’ll give them access to your account.

I’ll wait to hear from you before I log out the devices. So please let me know when you’ve read this message.

This should be able to resolve the issue you’re currently experiencing.

Kind regards,

Mary Customer Operations Monzo Bank !