I have recently picked up a Pixel 9 and I can’t seem to add any of my Monzo cards to my Google Wallet, I get a very generic error about not being able to do it at this time and needing to contact my bank.
Has anyone else come across anything similar?
Edit: I should have probably added that I have talked to both Google and Monzo. Google think Monzo need to delete my card tokens, Monzo say they have done this and the error is on Google’s end. I’m feeling a little stuck in the middle
I only use my Monzo so I can keep track of my money, but I thought it was just me missing something but for someone else 2 have exactly the same issue then it’s clearly a Google fault, I should imagine it will b fixed pretty soon hopefully
Help → Search for ‘Contacting Support’ → Tap on the ‘Contacting support’ search result → Tap on ‘Tap here to get started’ in the ‘Chat with us section’
Hey @_Tom I’m afraid I have already over the weekend and we couldn’t get anywhere, if you feel like it’s worth having another go I’m happy to throw a message in!
I have just posted this exact thing but as I was waiting for my post to be approved I got my card working.
Go to your Google account on a computer and view the payment methods. Remove your Monzo card. On your phone open Google Wallet and try adding your card again. Choose to verify by using the Monzo app.
My mistake was trying to add the card via the Mozo app.
Hope this helps.