I have a new phone, downloaded the app and tried to login. I get the following error. [IMG_5831FB9235BE-1] Also I tried to log via web.monzo.com and the page freezes and does nothing (I tried in Safari, Chrome and Firefox), however I can still access fine on my previous phone.

Thanks for the response, I did it both with wifi and cellular connections, apparently it was some problem with Monzo authentication/login services, since I tried the same right now and it worked.

Have you tried deleting the app on your new phone and re-downloading it? I think if you do the migration from one phone to another it can get messed up and this seems to fix it. Won’t hurt to try.

Hi @BTron & welcome :wave: Try running through the steps here: [image] Monzo App sign-up/login/access issues - common things to try Help There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification …

Monzo App sign-up/login/access issues - common things to try e have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- Monzo App fails to …

yes, I tried that, but nothing worked.

Do you have a good connection? Are you using a VPN? Are you in the UK? Did you try the web log in on a computer or your phone?

Thanks for the feedback and good to know you’re up and running with :monzo: on the new phone :+1:

Ah, now it makes sense. At the time this wasn’t known about but it was a Monzo issue with chat and login problems yesterday evening. The ‘different phone’ variable was a complete coincidence. [image] We're experiencing some issues at the moment

New phone, login doesn't work

UK Help

BTron 8 March 2021 18:59 4

I didn’t do the migration, it is a fresh install, and yes I downloaded twice already

Topic		Replies	Views
New phone app Help android	3	1414	18 December 2020
Monzo App sign-up/login/access issues - common things to try Help	15	49914	18 February 2020
Why is this happening to me how can I solve it I’ve tried deleting app and restarting Monzo Chat	8	1688	13 October 2019
I can’t login to my account Help	2	643	21 December 2024
Sign in Help	3	1571	16 March 2022

New phone, login doesn't work

Related topics