New phone how long to be verified

Hello, I’ve just got a new phone and was about to transfer some money for a Xmas present but Monzo has blocked some things on my account. I’ve sent a video thing. Is it done automatically? It’s been about half an hour, not a minute or two. :thinking:

It varies so nobody can say. It depends if they need to do any additional checks and what those checks are to name a few.

In the mean time you can try using to see if that’s any better. If not you’ll just have to be patient I’m afraid

Phew, sorted. A bit twitchy after bad press of others being randomly blocked. Thanks

Glad you’re sorted but people don’t get randomly blocked.

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To quote @Revels