I verified my account. The message said that it would take a minute or two. It’s been several minutes and my account still remains blocked. What can I do to unblock my account?
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Wait or ask support. Those are your two options.
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Hi Matt,
Is this relating to a newly created account, or a check that’s been prompted to be completed for an account you’ve held a while?
Once someone has had chance to review the information provided you’ll be updated.
If it’s been over a week and you’ve no access to the chat function, drop an email from your registered address to help@monzo.com explaining so someone can take a look.
I know this was one year ago but sometimes this can take some time.
For me personally it did not take too long, it was a shock though when I verified my card PIN when switching to Android however and then the account being blocked.
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I’m sure it’s not taken a year.
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One time I was locked out for about 3 hours for them to verify my ID after I set up the app on a new phone, and then it was all fine. Usually it’s only been seconds.
My guess is sometimes the AI system needs a human to review the video to make sure it’s okay!