Account Blocked longer than app stated

I verified my account. The message said that it would take a minute or two. It’s been several minutes and my account still remains blocked. What can I do to unblock my account?

Wait or ask support. Those are your two options.

What message was it? Was this as part of sign up? Or did you have an open account and it get blocked temporarily while further investigations were made?

Either way, as @Revels said, you gotta wait.

Hi Matt,

Is this relating to a newly created account, or a check that’s been prompted to be completed for an account you’ve held a while?

Once someone has had chance to review the information provided you’ll be updated.

If it’s been over a week and you’ve no access to the chat function, drop an email from your registered address to help@monzo.com explaining so someone can take a look.