New email address

I deleted my email account in order to make a new one, and my card was logged out. How do I go about getting back into my app and how do I change the email linked to my card?

If you don’t have access to your old email account any more, I’d guess this is going to require some ID verification from Monzo. Try calling the number on the back of your card, or email help@monzo.com

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Get in touch with help@monzo.com. They’d have to prove your identity (might as you for pictures of ID) and then they’ll change your account email address to your new one.

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Hi @Josierosamond :wave:

As @Hatticus and @anon23935806 say, the best thing to do is to shoot an email to help@monzo.com from your new email address - just include your old email and phone number so we can find the account! :raised_hands:

You can also give us a call if you’d prefer on 0800 802 1281 :+1:

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Got the same problem with unable to access email. help@monzo.com have not responded in 24 hours now!

Phone the number on the back of your card