New account - technical issue


(Konstantina Saiti) #1

Hi! I applied for a new account last week using a golden ticket from a friend but the app just keeps giving me a message that my application is being processed (3+ days). I have sent an email already but was told that there is a technical issue with my account. I was hoping to get my account set up before the 18th, as I will be doing some travelling after that. Any ideas? Is there still hope for me?

Thanks!

C.


(Marcus Nailor) #2

Hey :slight_smile:

Sorry to hear you’re having issues with setting up an account!

You have already shot an email across to help@monzo.com? They’re normally super duper lightning fast at responding and getting issues fixed :smiley:

Did Monzo go into detail on what the ‘technical issue’ was? (Don’t feel like you have to share it here though :slight_smile:) Perhaps you could ask them for an ETA / see what’s taking them so long :wink:

Not sure there’s much the community can do with matters such as this - I’m very sure that Monzo will be back in touch as soon as they can be :smiley: