Account not working


(Thomas Clague ) #1

Hi, I have used an account and applied a golden ticket to an account which I had already registered with a year ago and I get an error saying that I don’t have a prepaid card and I have not passed the waiting list queue? Can anything be done about this? My email is {email removed for privacy}


(Tom ) #2

Hey Thomas.

This is a bit of an odd one. I would suggest you drop help@monzo.com a shout - they’ll be able to get you sorted!