Need to change address

Hi, I’m still waiting for the bank card. I haven’t yet activated any card.

I still haven’t received the card, now I would like to change my address is changed sthere’s no I would like to request the card to be delivered to a new address.

But the app displays only “Activate card” (which I haven’t had any yet), there’s no other option of changing the address.

I think I should contact the Support Team to change my address, but I couldn’t find anywhere to do it.

Would any one please help? Thank you!


  • Card not arrived yet, so it’s not activated yet.
  • I have already requested the card to be delivered to the original address I wrote in application several times, but still couldn’t get it.
  • Now my address is changed.
  • I would like to request the card to be delivered to a new address.

Thank you!

Hi. You cannot change the address for the first card.

Royal Mail are having delays at the moment so you’ll just have to be patient.

Hi, as above, you can’t change the address until you activate your first card. This is how Monzo verify that your address is actually what you say it is

Is it possible for me to cancel the whole application and start everything from scratch?

No. Not without speaking to Monzo and I’d be concerned of the impact on your credit rating too.

How long have you been waiting for your card?

1 Like

You haven’t moved house since you applied? If you have, there will be no record of you at that address anyway so I would imagine it wouldn’t help you when applying.

Royal Mail delays blamed on ‘exceptional’ volumes of post

Cards go first class and are in a lot of cases next days, you’re just going to have to wait a few days unfortunately.

How far is the old house? Could you ask the people there now to save any mail and you can pick it up?
Another alternative would be to get your mail diverted to your new address by royal mail, but don’t think it’s cheap.

It’s about £30 for three months? Not that much really, but also probably wouldn’t work for the Monzo card if it’s in transit

I suppose not too much in the scheme of things. Maybe coz I don’t get much mail, or maybe coz I’m tight, but to me that seems pricey