I’m just stopping by for a quick update on my case.
I’m very glad to announce that today I received a full refund from Monzo!
After explaining my situation and the damage it caused me, they were able to advise me and help me resolve my case.
They mentioned that because of the complexity of my situation, it had escalated to some of the senior members of the team for them to review. They also said that on my specific case I did take the time to check who I was paying and how much, but they considered that I still fell as a victim of the scam.
Regardless of how they managed to trick me into taking my money, I am very glad of how supporting and informative they were towards the whole experience and I am very satisfied with the outcome.
I wonder if I would have sent the money from my HSBC or Barclays account I would’ve had the same outcome, but I’m happy that the Monzo team were the ones that helped me get it resolved.
I wouldn’t wish this experience to anyone, as it was extremely upsetting and stressful! But I am ready to move forward from this and I am confident to say I have learned my lesson and I will hopefully never fall for any type of vicious scam again.
Thanks to everyone who mentioned a tip or helped me get it resolved, this community is great and I hope to keep being part of it!