Morning all ,
As a long time forum user (with a new ‘staff’ account) I promised myself that I’d keep active on the forum and keep you all up to date with my Monzo journey. I introduced myself last week here but as this morning is my first shift working from home I thought I’d post an update.
I can’t believe how amazing my first two week’s training were. I was based in the Cardiff Office, which is almost entirely full of COps, working across different parts of the company. We had a fantastic range of sessions from some really brilliant people. I didn’t meet anybody who wasn’t passionate about making Monzo the best bank it can be and lives by the Monzo mantra of making money work for everybody.
We do some fantastic stuff for our customers that we don’t shout about very often and I was amazed by the compassion and love we all have for the people who choose to bank with us.
I was also blown away by how wonderful our customers are on chat. I’ve never worked in a job where people are, by and large, incredibly friendly and understanding. I think they realise that we are genuinely trying to do our best to help each individual and they respect and respond to that.
There is still a massive amount for me to learn - I feel like I’ve barely scratched the surface. However our training group (#qualityanimal) are already helping each other out. We have our own slack channel for work support and a What’s App group to support each other mentally. There have been lots of positive messages already this morning geeing each other up.
I’ve also got a fantastic squad and our Squad Captain is really hands on. We are all remote and I’m lucky in that three of my Squad were in my training group, so I don’t feel like I’m alone.
Anyway, I’m on chat 10-7 all week this week so I might well be speaking with some of you. If I do - please be patient, I’m still learning the ropes.
Have a fantastic week!