My disappointment as an almost new user (living in Europe)

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:astonished: well done, you’ve clearly uncovered a huge scam & you’re right, you should report this to the Advertising Standards Authority straight away!!!

It would be great to hear what their response is because it’s obviously this isn’t a scam at all. Monzo don’t request access the rest of the contacts in your phonebook at this point & when they do access them, once you’ve activated your card & given permission, they don’t market to them or even store them on their servers.

I hope this post isn’t deleted actually (& I doubt it will be, as I’ve never seen one like this be deleted before) so that if you continue posting, everyone can see how ridiculous these claims are.

Also, should I call you Robert or Alexander? You seem to have a lot in common :thinking:

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Just to pick up on this point, I think I’m right in saying that anyone can invest in Monzo :tada: :confetti_ball:

I think we all need to calm down. Remember that these guys are very much new to the industry and running a bank isn’t easy. They are bound to make mistakes, and I’d say they are very good at admitting when they are wrong.
Now I’m sure there’s a perfectly legitimate reason they don’t offer to anyone outside the UK. Could be the contract they have with wirecard. I’m sure we’ll get a response soon.

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You can call me what you wish, apparently you like to go on the attack when you can’t handle the truth. One has already given permission by clicking on the ‘‘share more invites’’ to help them get more customers signed up.
As soon as one shares those contacts the recipient receives an SMS message about Mondo. It’s a no brainer for free advertising.
Then Monzo tell you a cock and bull story a couple of weeks later that they are coming to Portugal or wherever else soon. Pure BS. Why don’t they tell you that in the first place when one goes to download the App? Another no brainer !!
Tristan Thomas of Monzo replied a couple of months ago saying ‘‘we need to fix it’’ but Monzo have fixed nothing, why would they, and continue to allow non UK telephone numbers to download the Monzo app. Do you think everyone on the planet is stupid?
If Revolut can provide a decent service to customers outside of the UK then why can’t Monzo?

Don’t hold your breath !

Seasonally is not a Residency. There is a clause in all EU countries which refers to Habitual Residency Laws and proof of permanent residency. That said, if a UK citizen is living half the time in Dubai or wherever else, well good for him. Either way, we are a bit off topic and getting away from the point here.

For what? Them to explain it? I’ve got no reason to doubt them. They’ve been really transparent so far.

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To be clear, I haven’t called you anything, it was the things you’ve said which are ridiculous.

I’m satisfied that any new users can tell from the combination of your two posts that what you’re saying shouldn’t be taken seriously & that solves my concern that users would take your incorrect statements as facts.

Do you think it makes sense for Monzo to ask someone who can’t sign up for their service to refer friends who probably can’t sign up for their service because they’re in the same country?

In any case, it sounds like Revolut have a service that suits your needs so hopefully that solves your problem.

Edit - A quick reminder, when you started this conversation with Richard you were @Nontaburi remember? :wink:

My disappointment as an almost new user (living in Europe)

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The point you are missing was that an earlier post in this thread wrongly claimed “One cannot for legal reasons be resident in two countries” which is total rubbish. There are many reasons people can have multiple residencies in various countries, and these residencies all perfectly legal and above board with their property ownership registered in their local equivalent of our Land Registry and their residence as an individual recognized in local registers and/or issue of a local residence permit or ID card.

It is possible to be resident for tax purposes in more than one country at the same time. This is known as dual residence.

If you are resident in the UK and another country, you have to look at the double taxation agreement between the two countries to find out where you should pay tax.

If you have a dual residency with the UK and another country, then a double taxation agreement may prevent you from being taxed twice on the same income. The HMRC Helpsheet 302 provides further information on dual residency.

http://www.taxguideforstudents.org.uk/types-of-student/international-students/residence-and-domicile/what-is-dual-residence #JustSayin

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So agree @anon72173902 but with other posters in this thread misleading community members by claiming it is ‘illegal’ or implying you can not have a second residence in the EU but only outside the EU in somewhere like Dubai it is so good to have your voice of sanity here.

I just go by what I know, also to add my mum is resident in Spain and she owns a property there and in the UK again no issues.

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Well this thread was worth a read purely for the lolz.

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Made an account purely to respond in this topic. In my opinion, user accessing the app from outside of the UK should have a clear warning before they join the queue but they shouldn’t be blocked unless they cannot provide UK address.

Phone number shouldn’t be used as the main proof of residence. I know people who use their foreign numbers even though they’ve been in the UK for at least 5 years now. I also know of business that provide UK and foreign numbers. User’s geolocation or store ban would not be efficient because if you travel or use a temporary phone outside of the country, you should still be able to access the app.

At the same time, it doesn’t look like a permanent issue. Having credit checks for the current accounts in the future should solve this problem very quickly.

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A very reasonable reply to a thread that has otherwise gone off the rails here.

I fully agree that Monzo needs to take another look at this issue, it seems to be one that has dropped down the priority list as engineering efforts focus on the current account and one of the many areas that are building up a debt that will need to be repaid when the current account/debit card is stable and rolling out to the public.

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That’s a couple of times you have mentioned that but it doesn’t really matter if it’s Nontaburi, Alexander or Mickey Mouse who’s saying it, the same applies. Moreover, Ireland is a very close neighbour to Great Britain and many Irish citizens have at least 3, 4, 5 or many more UK contacts in their phone books. What part of that don’t you find ridiculous?

It has dropped down the priority list because they don’t care too much about wasting peoples time.

Glad you enjoyed it, keep on LoLzing :smiley:

Listen, many other card providers clearly state on their websites and in their T&C’s about eligibility and in relation to conditions concerning country of residence pertaining to their product, so why does Monzo have a difficulty declaring this also? There is No need for a reply thanks, as I’ve already explained the answer to that one.
Not only do they allow downloads of the app but there is absolutely no mention anywhere in Monzo’s homepage, their T&C or on any forum relating to this issue stating that cards are only available to UK residents ONLY. They waste people’s time, leave them hanging on for a couple of weeks, show them on the app the numbers of people in the ‘Q’ before them and then after all that BS, tell them ‘‘thanks for letting us know’’, we may be coming to your country soon but we have no plans to do so just yet.
Now, Is that a professional and transparent manner in which to run a business? I think not.

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