Card requested in wrong country - what to do?


(Christoph Ritzke) #1

Hi there,

I have requested Monzo for the wrong country and was informed once I was at the top of my list that Monzo was not yet available in my country (in this case Germany). I selected Germany because I am German but live in the UK and would thus require a country change.

I have tried different channels but did not manage to get any reply.

Many thanks for any advice.

Chris


(Bob) #2

Have you tried emailing help@monzo.com with all details?


(Christoph Ritzke) #3

Hi Bob,

Have indeed. Twice.

Best,
Chris


(Naji Esiri) #4

Hi Christoph,

So sorry for the lack of reply. I’ve flagged this with the customer support team, someone should be in touch shortly!

Best,

Naji


(Marketa) #5

Hello Naji

I have the same issue, registered for Monzo account about 3 weeks ago. I live in the uk.
I received a message to say I’m top of the list, however, it’s now saying that I’m in the Czech Republic and the card is not available there.

Can you help

Thanks

Marketa


(Hugh) #6

Hey,

It’s probably best to email help@monzo.com and they’ll take a look at this for you. :slight_smile:


(MikeF) #7

Given that registration for the prepaid card programme is now closed, I’m not sure there is a lot that can be done. I’m sure they will add you to the queue for the Current Account but, at this stage, you will probably achieve the same result by registering yourself again.


(Bob) #8

Registration has been extended until today so there may still be time:


(Naji Esiri) #9

Hey Marketa,

Apologies for the late reply - did you manage to reach our support team?

Registration for the prepaid is now closed and you may have been added to the current account waiting list.

Either way I’m happy to take a look for you so you know when to expect a card. Please feel free to fire me a DM!

Thanks and best,

Naji


(Marketa) #10

Hello Naji,

I didn’t manage to reach the support team, a little bit disappointed not to get the card in what should’ve been a smooth process!

Can you advise when I’m likely to hear from your team with regards to the current account?

Thanks

Marketa