My card got stolen

How can I get refund for the amount stolen from my account when I got stolen I didn’t notice, I was working so I freeze the card after several fraudulent transactions

Hello, and welcome to the community. We are all just customers here - you need to reach out to Monzo either on the phone, via email or chat.

The easiest way is to open the transactions you didn’t make, and click on the red “Something wrong? Get help” text at the bottom. Monzo will need to investigate before they determine what the next steps will be.


This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.