Morrisons and Your Morrisons History

(Andrew Ross) #1

I had two failed contactless payments and two successful chip and pin payments today. Looking at my payment history for Morrisons (see below) it says I have four visits and the total spent is £17.52.

My visits include the failed transactions and the total spent includes the failed transitions. I actually only spent £8.76 total in Morrisons today.

(Ross) #2

I have also had the same issue. With a transaction abroad. One was processed and then credited before being processed again. The 2nd transaction went through with no issues. however the app believes the 2 genuine transactions plus one of the others make the total. @mondo can you help??

(Ross) #3

This has also happened with another couple of retailers where the transaction has at first been declined or taken then credited. I’ve also noticed this within the atm history. It shows the total spend as much more than it should be due to the declined transactions (used whilst abroad) being added into the total.

( related to Monzo CEO, Investor in Monzo ) #4

I have the same “problem” One £16 transaction taken but shown as declined , I moved to another POS machine in bar - right amount taken £16 and the initial £16 from first machine credited to my mondo account as + £16 all on the same day. The declined amount is in grey so presumably not verified yet and the +£16 is in green (when you highlight the entry)- not credited yet ? , but I am still showing 3 transactions with total spent £32 and an average expenditure of £16 on 3 transactions ??? very confusing

(Ross) #5

Have just been informed that this is a known issue mondo are working on :+1:t2::+1:t2:

(Miguel Afonso) #6

I just opened a new identical issue before reading this. I’ll try move it here instead.

(Miguel Afonso) #7

Hi I got a similar case with a Portuguese supermarket chain. (Moved from another topic)

So this is the story.
I use the card at a “Continente” store in Portugal.
I first used the card with chip&pin first but the transaction failed (I think I might have removed the card of the reader a bit too soon - Just after the Payment OK, but before the remove card message)
Then I repeated the payment using contactless on the same till and everything was fine.

I then got two identical transactions of the same amount, and a few minutes later I got another transaction crediting the failed one. Which is normal I guess.

What I’m thinking know is what makes most sense to display on the feed in these cases? All the transactions? Having the “revert” transactions to actually remove the one they are reverting?
The first solution will have in impact on reporting by showing double spending. I for one would like two have it reverted and removed.

Additionally these were abroad transactions, so they were greyed out until they cleared… but obviously only the “real” transaction settled a couple days later, leaving the others permanently greyed out. The original Eur values and GBP values were identical before it settled.

This is how it looks now:

Btw if Mondo would like to “fix” the logo :slight_smile:
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