Something that initially attracted me to Monzo is the idea that it’s a smart platform. The examples during launch for alerting you if your waterbill is higher than normal or automatically asking TfL for a refund if you forget to tap out are precisely the sort of proactive, data-driven customer service I want from a bank.
Using the app since the start of the year, I see lots of opportunities where proactive alerts, suggestions, or actions would be useful. For example, I routinely spend ~£1.50 on a bottle of water and a chocolate bar during weekdays around lunchtime and I tag it with the same comment each time. I’d love the app to ask if I want to apply this description as soon as the payment happens. Or if I do an online shop, I’d love for the app to ask how much the bill is expected to be as soon as the preauth happens so that it can reflect my likely balance and even guess at what the actual value will be based on past experience.
As the Monzo proposition has developed over the last year, there’s not been too much talk about this stuff. Looking at the roadmap, there’s nothing explicitly about this and much of the development discussion has (naturally) been about the creation of a bank.
Two questions, then:
Is this still a key part of what Monzo will hopefully become?
Fostering the lovely sense of community here, are there any suggestions as to other automated warnings/actions/prompts that could happen? What would we like Monzo to help us with?