But I completely agree. Would AI within Monzo be a bad thing, possibly not. But, it’d have to be done right, and that’s perhaps where I’m not sure I’ve seen any bank get it right, yet
I think it’s knowing what to surface, which is why they limit/put a lot of time into Year in Monzo, so that’s its relatable but also generic enough.
“You’ve spent £0.00 this month compared to £100 for the last 18 months in your Girlfriend category” and that is the sort of thing AI can do, notice the trend, but do you want it to?
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phildawson
(Sorry, I will have to escalate this.)
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