Monzo losing money, maybe customers too

Monzo state that only 60% of accounts holders are using their cards on a weekly basis. With 120,000 accounts that is nearly 50,000 people who not using their accounts at all or irregularly.

Monzo had pre-tax losses of £1.7 million in 2016 and pre-tax losses of nearly £8 million in 2017 (as of Feb 2017)

In June 2017 Monzo warned that they may need to freeze 20,000 accounts in order to comply with European money laundering regulations.

Can someone from Monzo tell us how many of those accounts were frozen?

When is the company predicted to start making a profit?

That figure’s out of date -

We do know that the launch of the current accounts will bring Monzo’s losses down from ~£50 per user, per year to £20 per user, per year.

Tom’s said that -

To create a viable, sustainable business, it’s important that we reach profitability over time. However, profitability is not a key priority for this year, and we would prefer to focus on growth over driving revenue

:man_shrugging: I’m happy to leave that to their big investors to worry about :slight_smile:

Since 20k accounts is 5% of Monzo’s 400k users now & I assume that most of those users will have had the ID needed for the verification process, I don’t think we should be overly concerned about any accounts that had to be frozen either..

1 Like

What is the cost to Monzo of providing a CA to customers?
I use my card at least once a day, when my CA card arrives I suspect it will be even more.
Are those losses fairly standard for a new company in this sector, at this stage in the game? As a hopeful Investor an £8m loss sounds huge so I am just curious as to whether that is a worrying statistic?

With loses of nearly £8 million last period (from £1.7 million) and Monzo stating that “From a financial perspective, we’ve got enough capital for at least the first 12 months of life as a bank” I would be worried if I was a big investor. Or any investor.

Apparently they only made £120,000 in income this year (can’t find the link for that number now but it is out there).

When was that investment deck released?

Edited to correct income number.

Perhaps they’re aware that tech startups typically burn through cash in their early days, while focusing on growth, before making a profit later - see almost every large tech company right now.

IIRC the investment deck was released when (or soon after) this blog post was published -

where do you get the 120,000 account figures from ?

Deleted - wrong info quoted

120,000 accounts come from the Investment Deck PDF

thats £120,000 income - you said “with 120,000 accounts” in your OP

That 120,000 accounts comes from the Investment Deck PDF

From the published accounts Monzo states that they now have 240,000 account holders.

Monzo has raised over £40 million to date and has just £14 million left cash left in the bank. It has generated less than £200,000 in revenue in its two years of operation.

From Business Insider dated July 2017.


All of the unicorns burnt through mountains of cash to build userbase. If Monzo started getting low on cash and asked for another funding round, I’d be at the head of the queue.

I’d be surprised if their business plan has them making a profit for at least a couple of years.


playing the long game comes to mind


I would be surprised if they made any substantial profit for 5 years :slight_smile: and I think most large (relatively) scale investors are aware of this when they put up their stakes of between £5m and £20m - we will see in the next funding round who agrees with Richard I suppose when Monzo asks for / is offered around £80-100m for what percentage of the bank :slight_smile:


To put a bit of perspective on losses - not saying that this will happen to Monzo - but most companies expect to have losses initially - Metro bank is now valued today at… £3.2Bn… after 7 years trading - a $200m funding round 2years after forming and with cumulative losses of $100m 4 years ago

from Metro bank wikipedia-

'Metro Bank PLC was granted its licence by the Financial Services Authority on 5 March 2010, the first high-street bank to be granted such a licence for over 150 years.[3] It planned to open between 200 and 250 Stores in Greater London within 10 years of starting up.[4] Its first Store opened on 29 July 2010 in Holborn.[5]

In 2012, Metro Bank raised an additional $200 million in funding from investors including Fidelity, Steven A. Cohen of hedge fund SAC Capital Advisors, and New York real estate investors the LeFraks and David and Simon Reubens.[6] In the same year, Forbes Magazine reported that Metro’s flagship Holborn branch had “…garnered $200 million in deposits, four times the total at the average mature American branch.”[6]

On 2 May 2013 the Daily Telegraph reported that, following a loss of £8.8 million in the first quarter of 2013, Metro Bank’s pre-tax losses had exceeded £100 million in less than three years since its launch, but the bank stated that these were planned for,[7] and were “a result of its growth initiatives”.[8] In an interview with the Financial Times, Hill said the bank was "…in line with the business plan to rapidly grow this company,” he added. “Our primary goal is to expand the business . . . and profit certainly will come.”[9]

Metro Bank increased its account holders by 50% in the first half of 2013 for a total of 200,000 customer accounts, including 15,000 business accounts. It was aiming to have 200 UK stores open by 2020.[10] Metro Bank acquired SME Finance in August 2013, and rebranded the business as Metro Bank SME Finance in May 2014.[11]’


Few businesses, let alone banks, make profit in their first few years.

Honestly I don’t fully understand why this is even being expected by anyone.


Being profitable on the prepaid beta was never the intention. The road to long-term profitability comes with a staggered launch of services for the current accounts once everyone is on them. Overdrafts, partnerships, etc.

“Losing money” is a misnomer. It implies that it’s a bad thing, unintentional and beyond our control. That’s simply not the case. These “losses” have always been accounted for ahead of time in the investment capital. That’s how you grow a business.


This thread




I’m assuming that a significant number of users will never go into overdraft or never earn Monzo any money other than using their current account as as a sort of prepaid card for purchases. Will those types of customers eventually become a burden on the Monzo start up?

To be brutally honest I think if Monzo ever considered those users a “burden” on them, half the company would quit on the spot; that’s not what Monzo is about :stuck_out_tongue:

Monzo isn’t rushing to become profitable as quickly as possible; they care far more about the end user than turning a quick profit, and plan to, y’know, be a bank for people who hate banks :monzo: