Iâve fallen ill with coronavirus and have to isolate for 2 weeks, so I need to cancel my trip
No problem, youâre covered for cancelling this trip.
To answer OPâs question about whether the insurance is sufficient, I fall in line with the other replies so far in that itâs not something anyone can answer. OP would need to carefully read what is (and isnât!) covered by their policy and decide if that is enough for them. Monzo have this document from AXA on their site, which covers all the terms and conditions of the policy.
Axa travel insurance is not worth the paper it is written on. It is as basic as it gets. My partner and I had flights cancelled from Heathrow to Santorini after our bags were checked in, We were left abandoned by BA and had to stay in a hotel overnight we then booked flights with Aegean airways and missed 2 days of our holiday. I put a claim in for ÂŁ2000 to cover all the outgoings and my claim was rejected and I was offered ÂŁ250 in total for both myself AND my partner. I have just cancelled my monzo premium!
BA left us abandoned on the Saturday morning and told us to make our own way and we would get any outgoings reimbursed. The next flight BA flight was the monday so we went with Aegean airways. I paid for my flight with airmiles which were refunded. All i am saying is it is best to be careful with the basic axa monzo cover as if says that Family is covered when it isnât family it is only per trip.
Ah, so youâre complaining that you didnât read the fine print of the travel insurance, and that you got what you were entitled to after everything else was refunded as expected by the airline that originally canceled your outbound flight?
On monzo it states cover for you and your family. Well it turns out that it is not the persons on the trip that are covered but only âthe tripâ so instead of both my partner and I receiving ÂŁ500,I only received ÂŁ250.
You & Your family are covered as part of the policy. Doesnât meant that you are entitled to each person getting every single claim - some are per group, some are for all.
Theyâll pay out if your family member needed medical assistance etc.
Yes but i had to pay ÂŁ1400 for new flights with a different airline,because BA cancelled the original flights. Anyway I wouldnât rely on monzo/axa insurance agsin.